Return and Refund Policy

Refund, Returns and Cancellation Policies:

We cannot offer both a return policy and sell at the low, low prices we offer. Since most shoppers are looking for the best price, ALL SALES ARE CONSIDERED FINAL AT THE TIME OF SHIPMENT. In the event of receipt of damaged or defective items, please notify us within 48 hours of delivery by email to sales@midlandes.com

For information on items damaged in transit, please see “Shipping Information” section for procedure to follow.

In the case of defective items or wrong items shipped, etc., any merchandise returned to us must be accompanied by a return material authorization number. This number will be furnished to you at the time the return is authorized, and must be on the address label or prominently marked on the box. ANY MERCHANDISE RETURNED TO US WITHOUT AN RMA# WILL BE REFUSED AND RETURNED TO THE SHIPPER AT THEIR EXPENSE. Please note that defective items returned to us will be exchanged for another of the exact same item. We are unable to exchange defective items for different items, unless the item returned is no longer available.

SALES TAX: The following applies only to orders being shipped to an address in IN. Orders to all other states WILL NOT have sales tax added to them. If you are shipping to an address in Indiana (where we are headquartered), we are required to collect 7% Indiana sales tax. If you have a valid sales tax # / resale permit, then you do not have to pay the sales tax, provided you furnish us a copy of your sales tax registration. If this is the case, please contact us to make arrangements to have the sales tax removed from your order.

DAMAGED SHIPMENTS: 

Over 99% of our shipments arrive to the customer without issue. However, it is possible for an occasion item to be damaged in transit.  We carefully inspect all products prior to shipping, and professionally pack using appropriate boxes and fill materials. If you receive damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. This is necessary because the shipper sometimes want to collect the merchandise and packaging for inspection after Midland files a claim.  When the shipper notifies us whether or not they wish to inspect the package we will notify you as soon as possible.  If so, they will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 24-48 hours), we will ship out your replacement items.

Payment Types

Midland Electric Supply’s website accepts Visa, Master Card and American Express credit cards for all domestic US orders.  For international orders we accept T/T wire transfers ONLY.

Setting up a Corporate Account

At Midland Electric Supply we work with many businesses and organizations that purchase products from us on a “corporate account” basis. If your company is interested in setting up a corporate account please email our corporate accounting department directly at: Crystal@midlandes.com or call 800-542-1096 and ask for Crystal.  We can usually get new accounts set up within 1 to 2 working days.